CATERING

Your child will access their lunch account using their thumbprint.  You will be asked to sign to agree to this at the transition evening.

How to activate your account

Before you can activate a ParentPay account, you will need the activation letter which is provided by your child’s school.  If you don’t have this, please contact the school directly to request a copy.

1. Go to www.parentpay.com   
2. Type in the username and password provided in the activation letter from school, be sure not to confuse the letter (for lima) with the number one (1) and the number 0 (zero) with the letter o (for Oscar). NB. The user details are case sensitive and for one-time use only.  They will become invalid after activation.
3. Confirm the details are correct and enter the date of birth for your child and click ‘Confirm’.
4. Follow the on-screen instructions to successfully activate the account.  You will need to enter in their name, an email address and select a password for the account (your email address will become your username).
5. Read the ParentPay terms and conditions and click in the box to accept at the bottom of the page then click ‘Activate account’.
6. A verification email will be sent to the user.  They will need to click on the link with the email to complete the process and access their account.

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How to pay for items.

Navigate to www.parentpay.com and log into your payer account.

Select one of the 3 options to view the items for payment.

Pay for <child’s name> meals – located below the child’s name in the pupil tiles in the centre of the page. This will only give the option to pay for school meals for a single child.

Pay for other items – located below the option to pay for meals in the pupil tiles in the centre of the page. This will only provide details of any items assigned this child.

Active payment items – on computers, this is located in the menu on the left side of the page. For mobile devices, this can be accessed by selecting the menu icon in the top left corner. This will list all items for payment assigned to any children or staff members linked to your payer account.

 

 Select View against the required item for payment

Enter the amount to pay, quantity required, or any other requested information.

You can either select Add to basket or you can pay via Bank Transfer if you have enabled this feature

If you have selected Add to basket, select the basket icon in the top right corner of the screen to review the payment. You will then have the option to pay via Parent Account credit, Bank Transfer, Visa Checkout or Other payment method.

Complete the payment process. Once the payment has been completed, a confirmation message will be displayed. 

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Adding credit to your Parent Account 

Navigate to www.parentpay.com and log into your account

Select Set up Parent Account (if credit has been added to the Parent Account previously, this will read Add Parent Account credit).

Select one of the pre-set amounts, or manually enter the amount in the Other amount box to top up with

 

Choose how to pay by selecting Visa Checkout or Other payment method

A success notification will be displayed, and a receipt will be emailed to you

The following links will provide you with additional support.

• Providing support to parents in multiple languages – ParentPay Group
• How to set up Auto Top-Up (ATU) – ParentPay Group
• Payer guidance - How to activate your account – ParentPay Group
• Payer guidance – How to pay for items – ParentPay Group
• Payer guidance – How to top up your account and then pay for items – ParentPay Group
• Payer guidance – How to add a child to your account or merge two accounts together – ParentPay Group
• Payer guidance – How to make a meal or event booking – ParentPay Group
• Payer guidance – How to set up email and text alerts – ParentPay Group
• Payer guidance – How to make a withdrawal from your account – ParentPay Group
• Payer guidance – How to view payment history – ParentPay Group
• Payer guidance – How to update your username/email address or password – ParentPay Group